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Enigma’s Five-Point Customer Charter

Offering the best possible service for our customers is our most important tenet, it is so engrained into our business that it is part of our company culture. Therefore, we have five dedicated promises that we make to our customers which also dictate the way that we work:

  1. 24 month warranty as standard – with low-cost ‘lifetime’ option
  2. Fair and transparent pricing – no hidden charges
  3. Dedicated account support – unlimited training and support provided at no extra cost
  4. Regular software upgrades and product improvements – continuous development of web,
    smartphone and tablet apps
  5. Free-of-charge APIs – to enable back-office integration

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