To provide the required level of service to you, we collect some of your personal information. This information may include your name, job title, company name, e-mail address, postal address and telephone number. Some information is collected automatically, for example any referring site, your browser and IP address. This information is used to create user profiles and to help us customise the site to meet your needs in the best possible way.
This policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners.
Our Services and Site are not intended for children nor do we knowingly collect data relating to children.
These definitions should help you understand the contents of this policy. When we use “we”, “us”, “our”, “Enigma” or “Enigma Telematics”, we are referring to Enigma Vehicle Systems Ltd T/A Enigma Telematics, a limited company based in the UK.
We provide telematics, fleet management, and vehicle and asset tracking services and products (the “Service”). When we say “client”, “member”, “user” or “subscriber”, we are referring to the person, business or entity that is registered with us to use our services. When we say “you”, we are referring to a member or persons who use our services. “Personal information” shall mean any information relating to an identified or identifiable natural person.
The use of information collected through our service shall be limited to the purpose of providing the service for which Enigma’s client has engaged us.
What Data We Collect and How We Use Your Data
We collect personal data as part of our provision of services to you. In addition, we may record or monitor calls, emails, and other communications in accordance with UK law. Furthermore, we will manage your personal data in accordance with the tenants of the General Data Protection Regulation (GDPR) to ensure that all your data is processed and managed correctly. When submitting your Personal Information or any third party Personal Information, you are agreeing to, or have obtained the data subject’s consent to such processing, transfer or storage as outlined above. Listed below are the types of data that we may collect and how we use it.
By agreeing to the contract, you agreed that you have disclosed to your employees what data we are collecting and how it will be used. If you have any questions or concerns regarding this, please contact GDPR@enigmatelematics.com.
When Your Data is Collected
We acquire, hold, use, and process personal information for a variety of business purposes, we may collect your personal data when:
- You make an enquiry via our website, phone or email
- You contact customer services, request customer service or technical support
- You purchase a product or service
- You request a Skyline User login
- You register for marketing, information or other services with us
- You respond to a communication or survey
How We Share The Information We Collect
Enigma does not sell or otherwise disclose Personal Information about you, except as described in this Policy or as you explicitly consent to. Due to the nature of our business, we work with a variety of GDPR compliant businesses who act as data processors. These processors store and process your personal data on our instruction and on our behalf.
The types of service providers (processors) to whom we entrust Personal Information include service providers for: (i) provision of IT and related services; (ii) provision of information and services you have requested; (iii) payment processing; (iv) customer service activities; and (v) in connection with the provision of the Site.
Enigma has executed appropriate contracts with the service providers that prohibit them from using or sharing Personal Information except as necessary to perform the contracted services on our behalf or to comply with applicable legal requirements.
Enigma Telematics will contact you from time to time by telephone, post, email, or social media channels to keep you informed with news and updates to our range of product or services. We base our marketing communications on your preferences and if you have opted in.
It should be noted that Mailchimp does not store its data within the European Economic Area, the information is stored in the US. To comply with requirements of GDPR any transfer of personal data to a territory outside of the EEA must ensure an adequate level of protection. The US provides the Privacy Shield framework which is compliant with this requirement and Mailchimp participates in and is certified for the Privacy Shield framework.
Enigma Telematics may contact you from time to time to ask you to take part in surveys. These surveys will be used to review, develop and improve our service. We use Survey Monkey as a host for our surveys. By providing Enigma Telematics with this service Survey Monkey acts as a data processor, Enigma Telematics will remain the data controller at all times. To view Survey Monkey’s Privacy statement, please click here.
As we govern the way in which we collect and store data from you it is our responsibility to ensure that the data that we collect from you is protected, correctly maintained and controlled at all times. The way in which we will act and process your data is detailed below, should you have any questions about our processing of your data you can contact us directly using the following methods:
Post: Enigma Telematics, Unit 11, Britannia Business Park, Comet Way, Southend-on-Sea, Essex, SS2 6GE
Telephone: 01702 507200
Your Rights as a Data Subject
Under the regulations provided by GDPR, you have a certain rights that you are able to exercise at any time. Should you wish to exercise any of your rights, an email address is provided under each section and full contact details are at the bottom of this section.
Should you wish to contact use regarding one or more of these rights, please use the below contact information.
FAO: Data Compliance Officer
11 Unit, Britannia Business Park